Complete Helpdesk Ticketing System in PHP MySQL

Posted by

September 23, 2025

On June 17, 2025

If you’re looking for a powerful, open-source Helpdesk Ticketing System developed using PHP and MySQL, you’re in the right place. In this blog post, you’ll find all the essential details, features, and free download links to a complete helpdesk ticketing solution that can streamline customer support and issue tracking for any organization.

Project Features

This PHP-based Helpdesk System comes packed with essential features like:

✅ User Registration & Login
✅ Admin Panel
✅ Create, View, and Manage Tickets
✅ Department-Based Ticket Assignment
✅ Status Management (Open, Pending, Closed)
✅ Email Notifications (optional setup)
✅ Comment System on Tickets
✅ Responsive Design
✅ Easy Database Setup with MySQL

📥 Free Download Helpdesk Ticketing System (ZIP)📥

Core Features

Advanced Ticketing System: Create, assign, manage, and track support tickets with customizable priorities, statuses, and department filters.
Email-to-Ticket Piping: Automatically convert emails sent to your support address (e.g., support@yourdomain.com) into trackable tickets. Supports both Gmail and cPanel/IMAP servers.
Real-Time Live Chat: Engage with your customers instantly using the integrated live chat module, directly from the agent dashboard.
Self-Service Customer Portal: Reduce ticket volume with a comprehensive, built-in Knowledge Base, a public FAQ section, and a Blog module.
Powerful Admin Dashboard: Get a complete overview of your support operations with charts and analytics for ticket volume, agent performance, and response times.
Role-Based Access Control: Secure, pre-defined roles and permissions for Admins, Agents, and Customers.
Team Collaboration Tools: Use private internal notes on tickets, view full status change history, and attach files for better context.
Custom Fields & Form Builder: Easily add custom input fields to your ticket submission form using a visual drag-and-drop builder to collect specific information.
Multi-Language & RTL Support: Fully translatable with built-in support for multiple languages (French, Arabic, Urdu, Turkish, etc.) and full Right-to-Left (RTL) compatibility.
Complete Front-End Website: Includes customizable, public-facing pages for Home, Services, Blog, Privacy Policy, and Terms of Service.

🖥️ Technologies Used

Backend: PHP (Procedural or OOP, depending on the version)
Database: MySQL
Frontend: HTML, CSS, Bootstrap
Additional: jQuery, Ajax (for some dynamic interactions)

📁 How to Set Up the Project

Download the Source Code (link below)
Extract the ZIP file to your server directory (htdocs If using XAMPP)
Import the .sql file into your phpMyAdmin database
Configure db.php or config.php With your DB credentials
Run the project from http://localhost/helpdesk/ or relevant directory

Final Thoughts

This Helpdesk Ticketing System is a great starting point for businesses and developers wanting a simple yet functional support platform. You can customize it further with features like multi-language support, mobile responsiveness, or integrations with SMS/email APIs.